To take the ideas from user personas further, I developed light user journeys to explore the pain points for each user type. This extended from the Process Map work I had already done earlier.
This was really useful as it let me consider the process more from a user perspective, and start to consider the problems they are facing. I finished this step out with adding a row of opportunities to consider what things I could actions to improve the experience.
https://www.figma.com/board/jdy3p72qOWZ6FzGhvTBl0T/Metronet-Conductor?node-id=0-1&t=OE8hCmCUtM0lPUFE-1
The next step was to decide what journeys I wanted to explore further during the sprint.