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This, and all of the desk research blogs, give an overview of the process and steps taken for each part. I’ve included images taken from the FigJam boards where the majority of the work lives to illustrate the process.
If you would still like to see further details on each part, please view the FigJam board in full.
It can be found at the end of this page, or on this master page.
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To start moving into user research, I wanted to write some problem statements.
As I approach the end of my desk research, I want to start to form what I have learnt into the basis of my user research. I want to write a set of problem statements based on what I’ve researched and through them, identify key users for my project.
I first drafted a template for my problem statements, with blanks to fill in. I then went through filling them in based on my desk based research. From these, I then began trying to identify user groups to bring forward into my user research.
From this process, I identified six user groups, with three for the user facing app and three for the back end. Although each would have move complexity than the single statement I started with, this would be a good basis to work from.
Although a lighter step, this really helped me start to think about my user research. I think I can sometimes feel that desk based research is more for my knowledge and struggle to relate it to my users, but I think this process has helped me connect accross that divide.
Full working and documentation of desk research can be found in this FigJam file.