A really interesting idea that Monteiro discusses is the idea of “Frantically Mopping” when mistakes arise in design. The idea is that most big companies just push problems back with quick fixes rather than addressing the root of the issues as it’s more cost-effective, even though addressing the root would actually stop the problems forever. This is something I considered when researching Usability Heuristics and UX Audits in the 301 module, as it highlights the importance of properly completing the UX Audits rather than just addressing the easily visible problems. When you set out to fix a design, you need to fully delve into it and address the route of the problem, even if this makes fundamental design changes. Making big changes once is far better than making constant small changes as it addresses the core of the problem. This is something I want to keep considering, as I feel it’s a really important concept that is applicable beyond design.