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This, and all of the user research blogs, give an overview of the process and steps taken for each part. I’ve included images taken from the FigJam boards where the majority of the work lives to illustrate the process.

If you would still like to see further details on each part, please view the FigJam board in full.

It can be found at the end of this page, or on this master page.

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[Introduction]

Aim

[Why I’m doing this step / What I’m trying to achieve]

Process

[What steps did I take / How did I do it / Images of Work]

Outcomes

[What did I achieve / How did it differ to what I expected from the aim]

Reflection

[How do I feel process went / learnings for process etc.]

Figma File

Full working and documentation of user research can be found in this FigJam file.

https://www.figma.com/board/MWcTyBBCYEUud6xCzdOYNt/User-Personas---Journeys?node-id=0-1&t=Eg0YqHQzXHJcfleM-1